Frequently asked questions
Frequently Asked Questions
Direct answers about how we work across the Babula Shots network — studio, weddings, real estate and drone. For pricing and details specific to one service, visit that specialty’s page.
How do I book a session?
Message us on WhatsApp at +1 809 720 9547 with the tentative date, location and service you need. We send availability in under 24 hours, a detailed proposal and a simple agreement. Booking is confirmed with a 50% deposit (local transfer or card) and the balance is due on the day of service.
What payment methods do you accept?
We accept local bank transfer (BHD, Banreservas, Popular, Scotiabank), credit and debit cards (Visa, Mastercard, AmEx) and for international clients Wise or Zelle. For weddings and larger projects we can split payment into 2-3 installments with a signed schedule.
How much deposit is required?
Standard deposit is 50% of the total to lock the date. The remaining 50% is due on the session day or, for weddings, before the event. For recurring services (monthly construction drone, repeated corporate events) we offer 30-day net contracts against invoice.
What if I need to cancel?
Cancellations more than 14 days out: full deposit refund. Between 14 and 7 days: 50% of the deposit is refundable. Less than 7 days: deposit is applied as credit toward a new date within 6 months. For weddings the policy is stricter and is agreed in the contract.
What if it rains?
For outdoor sessions we monitor weather 48 hours ahead. If rain probability exceeds 60% we reschedule at no extra cost. For weddings and events where rescheduling isn't possible we shift to plan B (covered locations, light windows) and always carry backup gear for weather.
How long does delivery take?
Times vary by service: real estate 48-72 hours, portraits 5-7 days, corporate events 7-10 days, weddings 4-6 weeks for the full gallery with a sneak-peek in 7 days. 24-hour express delivery is available for an extra fee depending on the project type.
Who shoots my session?
Babula Shots operates with a core team of certified photographers and IDAC-licensed drone pilots. For each project we assign the photographer with the most experience in that session type (weddings, real estate, portraits, drone). Before the session you know the assigned photographer's name and can review their portfolio.
What equipment do you use?
Sony Alpha cameras (A7 IV, A7R V), Sony G Master prime and zoom lenses (24-70 f2.8, 70-200 f2.8, 35 f1.4, 85 f1.4), Profoto and Godox lighting for studio and events, DJI Mavic 3 Pro and Mavic 3 Cine drones, RS3 Pro gimbal for video. All gear has backups on every shoot to prevent failures.
Do you speak English?
Yes. We work in WhatsApp, email and on-set in Spanish and English. For international clients (US, Canada, Europe) we coordinate all pre-session communication via email in English and send bilingual contracts on request. The photo team speaks professional English and knows the cultural references of American, Canadian and European weddings and sessions.
Do you deliver original RAW files?
As a policy we don't deliver RAW files. RAWs are unedited raw files that can give a wrong impression of the final work quality. What we deliver: edited JPEG files at high resolution, print-ready up to large sizes, with personal or commercial usage rights per the contract. For clients who require RAW for professional archival purposes we quote as an add-on.
Have another question?
Message us directly
If your question isn’t here, contact us on WhatsApp or email and we’ll reply within 24 hours.
Direct contact: 809 720 95 47 · [email protected]